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What are the limitations of SOS chat?

Knowledge Article Number 000220104
  • Desktop or Mobile Browser use cases
  • Currently Windows or BlackBerry mobile OS not supported
  • Currently SOS does not support Safari
  • Requires greater than 3G Networks
  • Requires User Permission Set License 
  • Agent initiated SOS sessions
  • Unable to transfer SOS sessions from Agent to Agent
  • Unable to add a 3rd party to an existing SOS session
  • Multi-user interactions
    • Customer can interact with app
    • Agent is just ‘along for the ride’
  • Session recording only uploaded to Amazon S3 
  • SOS is an add-on to a Service Cloud license
    • Service Cloud Console needs to be the backend
  • SF1 not supported

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