Print this page

I finished the quick setup for SOS but I don't see my deployment details

Knowledge Article Number 000220106
Description The Org ID, Deployment ID, and Live Agent Pod Name are required to create a SOS chat link to your org. You can get these pieces of information manually in your Salesforce organization by searching the setup menu.
Resolution Org ID:
  • Setup
  • search “Company Information”
  • copy “Salesforce Organization ID”
Deployment ID:
  • Setup
  • search “SOS Deployments”
  • click on the deployment
  • copy the “SOS Deployment ID”
Live Agent Pod Name:
  • Setup
  • search “Live Agent”
  • click “settings”
  • copy the host name from the “Live Agent API Endpoint” (ex.

promote demote