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The Manage External User button is removed from the Contact page when I disable the related user record

Knowledge Article Number 000220285
Description When an administrator deactivates an External User directly from their User Record, the Manage External User button is removed from the Contact record.
Resolution To help explain this particular situation it is important to understand that the Manage External User button is actually a Parent Button which then contains dependent buttons that fall under the Manage External User functionality. The buttons that fall under this functionality are as follows:
  • Enable Partner User
  • Enable Customer User
  • View Customer User
  • View Partner User
  • Enable Super User Access
  • Disable Partner Super Access
  • Disable Partner User
  • Disable Customer User
The only set of these buttons that needs to be visible on the Page Layout for the Manage External User button to display on the Contact are either Enable Partner User or Enable Customer User. After you enable the external user and these are the only buttons used then they will be replaced with the option to Log into the Portal or Community depending on your configuration. If you then deactivate the External User from the User Record there are no longer any dependent buttons for the Manage External User button to display so it is then removed from the page.

HOW TO RESOLVE:

Ensure that you have atleast one button that will remain once the user is deactivated such as View Customer User, View Partner User, Deactivate Customer User, or Deactivate Partner User.




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