The Manage External User button is removed from the Contact page when I disable the related user record
|Knowledge Article Number||000220285|
|Description||When an administrator deactivates an External User directly from their User Record, the Manage External User button is removed from the Contact record.|
|Resolution||To help explain this particular situation it is important to understand that the Manage External User button is actually a Parent Button which then contains dependent buttons that fall under the Manage External User functionality. The buttons that fall under this functionality are as follows:
HOW TO RESOLVE:
Ensure that you have atleast one button that will remain once the user is deactivated such as View Customer User, View Partner User, Deactivate Customer User, or Deactivate Partner User.