Print this page

(Lightning) Process Builder is Failing when using a custom trigger

Knowledge Article Number 000220291

(Lightning) Process Builder Processes will not fire when I am using a trigger to fill in a field, but it is working when I move through the flow manually.  

Example of the error:
An error occurred at element 

Resolution The error in which received is due to the custom trigger that is being used within the flow.

Review if the trigger has been created by a third party vendor. If the custom trigger was created by a third party vendor you will need to contact the third party to assist since this is a managed package. Salesforce support does not assist with managed packages.   

If the trigger was created by a person on your support team review the triggers coding and see if there is a possible error in the formula creation. 

promote demote