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(Lightning) Process Builder is Failing when using a custom trigger

Knowledge Article Number 000220291
Description

(Lightning) Process Builder Processes will not fire when I am using a trigger to fill in a field, but it is working when I move through the flow manually.  

Example of the error:
An error occurred at element 
UPSERT --- UPSERT FAILED --- ERRORS : (CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY) 

Resolution The error in which received is due to the custom trigger that is being used within the flow.

Review if the trigger has been created by a third party vendor. If the custom trigger was created by a third party vendor you will need to contact the third party to assist since this is a managed package. Salesforce support does not assist with managed packages.   

If the trigger was created by a person on your support team review the triggers coding and see if there is a possible error in the formula creation. 




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