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SUCCESS INSIGHTS: Super Users (Salesforce Champions)

Knowledge Article Number 000220326

Super Users, or Champions, are essential to any Salesforce project as their involvement and commitment to the project will help to achieve high user adoption and user satisfaction.

The attached document describes the following:

  • What is a Super User / Champion Program?
  • Why do you Need a Super User Program?
  • Development of your Champion Strategy & Structure
  • Deciding on Goals & Objectives
  • A Super User's Role
  • A Super User's Qualifications
  • Different Champion Program Structures
  • Lessons Learned


Name Type Size
Best Practices Super Users.pdf

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