Why is the "Attach Files" button is Missing in the Service Console side component?
|Knowledge Article Number||000220328|
|Description||When viewing a Case, for example, the "Attach Files" button is Missing in the sidebar component in the Attachment related list.|
|Resolution||This is working as designed:
Users can only add Files to the Files component via drag and drop.
There is no button to add files in either option, and you cannot add files to the Attachments related list.
The options for users are to use the Files component use drag+drop, or to continue using the related list within the details view.