Add a Case Collaborator
|Knowledge Article Number||000220368|
"Case Collaborators" are secondary contacts involved with Salesforce cases. Add a Case Collaborator so that other people in your company can help a primary case contact with receiving and responding to case email notifications.
Who can add a Case Collaborator?
Case Collaborators can be added by the primary case contact on the case (usually the person who opened the case) or by users in the organization who have been designated as a Help & Training Admin for the org. You can't add yourself as a Case Collaborator.
How to add a Case Collaborator
1. From your Salesforce organization, click Help & Training.
Additional Help & Training resourcesSee Also:
Getting Started with Case Collaboration
Why can't I see my org's cases in Help & Training while logged in as another user?
Why am I getting the error "Cannot add self as a case collaborator." in the new Help & Training Portal?