Why does the "Update Status" option not work when trying to update my Campaign Member Statuses?
|Knowledge Article Number||000220386|
|Description||I'm trying to update the Campaign Member status values but even if the page says that I have successfully updated the status of the member the value it's not changing.
The steps to see this issue are:
1. Open any Campaign.
2. Click the Manage Members button and select the "Edit Members - Search" option.
3. Check the member(s) I want to have updated.
4. I click the Update Status button and select the status: "A & B".
I receive the message saying that the member has been successfully updated but you can see in the list that it is still showing a different value.
If I open a Campaign Member details page and manually update the value from the record the issue doesn't appear and the value is successfully updated.
Why is this happening?
|Resolution||This is currently a limitation in the Manage Members page when using the Update Status option. Special characters (e.g. &, + ...) are not recognized and may result on unexpected behavior when trying to update the Status of a Member.
We would recommend you to avoid using such characters and amend the Campaign Member Statuses accordingly. For example, use "A and B" instead of "A & B".