Print this page

Social Account Avatar is Missing in Social Studio

Knowledge Article Number 000220406
Description When viewing your social account avatar in Social Studio, the name or avatar of a social account is missing or incorrect.
Resolution In Social Studio, a social account saves metadata - such as username, name, and avatar URL - when first added to the tool, and whenever re-authorized. If a profile's details become outdated due to changes made on its social platform, they can be updated with the Reauthorize function. This should re-populate the avatar after reauthorizing the social account.

See here, for the steps to reauthorize your Social Account.




promote demote