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Difference between "Data Not Available" and "Record Deleted" error message when accessing a record.

Knowledge Article Number 000220473
Description When users tries to access a record, they might encounter either of the following errors:
  • Record Deleted. The record you attempted to access has been deleted. The user who deleted this record may be able to recover it from the Recycle Bin. Deleted data is stored in the Recycle Bin for 15 days. 
  • Data Not Available. The data you were trying to access could not be found. It may be due to another user deleting the data or a system error. If you know the data is not deleted but cannot access it, please look at our support page.
This might cause confusion to users as both errors are explaining that the error is due to the record being deleted. 
Resolution Here is the explanation of the difference between the two error messages:
  • Record Deleted: The record still exists either in the recycle bin or in our back end (this happens when the record is not in the recycle bin anymore but hasn't been completely purged yet). 
  • Data not available: This might be due to a system error, the record has been purged or the record never existed. 

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