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Expired password email notification for Social Studio when a Salesforce ID is used to log in

Knowledge Article Number 000220544
Description
Connecting your Salesforce account with Social Studio allows you to access Social Studio using your Salesforce username and password. If you use your Salesforce ID to log in to Social Studio, you will still receive password expiration emails prompting to reset your Social Studio password.
Resolution
If you receive a password expiration email for your Social Studio access, you must reset the password for your Social Studio username even if you use you use your Salesforce account to log in to Social Studio. Resetting your Salesforce password does not automatically reset your Social Studio password or stop the Social Studio password expiration email notifications. See Social Studio - Reset Password for instructions on updating your Social Studio password. 
 

Related Topics

Accessing Social Studio using your Salesforce ID
Social Studio - Reset Password
Revoke Salesforce access to Social Studio


 




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