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Targeted Facebook pixel is not visible for a new Campaign in Advertising Studio Campaigns

Knowledge Article Number 000220605
Description
While you build a Facebook Campaign, you may not see the Facebook pixel you're trying to target. Performing a manual synchronization pulls through any newly created Facebook pixel straight away. 

 
Resolution
An Automatic Synchronization runs each hour. A Facebook Ad Account synchronization pulls through the following objects associated to an Ad Account and profile:
 
  • Custom Audiences
  • Facebook pages you are an Admin of
  • Facebook apps you are an Admin of
  • Facebook pixels and their statuses 
  • Partner categories
  • Behaviors 

To perform a manual Ad Account synchronization:

1. Click Administration.
2. Click Facebook accounts.
3. Click the relevant Facebook account.
4. Click Synchronize.
5. Click Synchronize.




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