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Unlock a User Account and change the password in Advertising Studio Campaigns

Knowledge Article Number 000220609
If you've entered the wrong password too many times, you'll be locked out of your account. Learn how a System Administrator in your Advertising Studio Campaigns Organization can unlock your User Account and change your password.

How to change a User's password

If you are an Administrator, follow these steps to unlock and change the password for a locked User:

1. Log in to Advertising Studio Campaigns.
2. Go to Administration | Users.
3. Click the name of the User that needs to be unlocked.
4. Select the "Active" checkbox.
5. Click Save.
6. Under "Change Password," enter the new password in New Password and Confirm.
7. Click Save.

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