Print this page

Searching for Users in User Lookups with Accents and Umlauts on Name

Knowledge Article Number 000220656
Description Lookup vs. Global Search behave differently.  

For example for a user named Alfonso Cuarón.

In Global Search if we search for Alfonso Cuaron (without the accented "o"), the search algorithm will find Alfonso Cuarón.  

In Lookup Search if we search for Alfonso Cuaron, the Lookup Search will not return the user.
Resolution The Lookup Search is working as designed in this circumstance. Please consider voting on the following Idea so that we may see the lookup's search algorithm enhanced to support this use case with a future release.

Lookup Search Algorithm 
https://success.salesforce.com/ideaView?id=08730000000KGHM




promote demote