|Knowledge Article Number||000220783|
|Description||When I create or edit Quick Text records, the only Channel I see available is "Live Agent". Why don't I have "Email", "Portal", "Phone", or "Internal"?|
|Resolution||Depending on which features are enabled in your organization, these channels may be available:
If you only see "Live Agent", try enabling Case Feed, here:
Setup > Customize > Cases > Support Settings > "Enable Case Feed Actions and Feed Items"