Data.com: Why is my record clean status "Not Found" when it is found in the Data.com Search?
|Knowledge Article Number||000221091|
|Description||When cleaning a record with Data.com Clean, the following message can appear:
"Not Found. Based on the information in your record, we could not find a similar account in Data.com"
This message occurs when Data.com is not able to find a match for the record. The Data.com matching engine is very precise and looking for key information in a record to return a match. While Data.com may have a corresponding record available through search, there is not enough information to return a confident match for the customer.
How This is Encountered:
Having a better understanding of how Data.com matches records will allow the customer to know what data is missing from their record in order to have the best chance for matching.
The following articles provide detailed information regarding Data.com matching, and the necessary information that is needed in order to be matched successfully.