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No Salesforce Organization ID listed when creating a Macro in Social Studio

Knowledge Article Number 000221139
Description
Learn why you are unable to see your Salesforce Organization ID when you're creating a macro in Social Studio. 
Resolution
In order to see a Salesforce organization ID listed when you create a macro in Social Studio, a user in your Social Studio Organization must authenticate with their Social Studio username and password in Social Customer Service. If no one has authenticated yet with their Social Studio credentials, your Salesforce Organization ID will not appear.

Related Topic:

Configuring the Send to Salesforce macro




 




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