Salesforce Files Sync throws errors when trying to update Content files
|Knowledge Article Number||000221177|
When using Salesforce Files Sync to update files in Content, the application stops and displays the error message "This file is managed by a library, so it can't be updated using Salesforce Files Sync. Those who have editing permission in the library can edit and upload a new version of the file in Salesforce".
|Resolution||The error message is actually expected behavior: Documents in shared Content Libraries are controlled by the permissions associated with the libraries. These permissions control who can do what with the documents.
When Salesforce Files Sync synchronizes a file from a shared Content Library to a local folder, it is not readily obvious what permissions the user has to the file. To prevent overwriting documents a user might not have permission to update/edit, files in a shared library are synced to the local folder in read-only mode and new versions are prevented from syncing back into the library with the above error message.
To get updated files into a shared library in Content, users must upload them through the browser by following the steps described in the Help & Training topic Updating Content Versions
Files in local folders will sync without error messages if the Content Library in question is private.