Master Unsubscribe and Global Unsubscribe in Subscribers Lists
|Knowledge Article Number||000221189|
Master Unsubscribe Lists are specific to individual accounts. Subscriber are on the "Master Unsubscribe" list if they're noted as "unsubscribed" in the "All Subscribers" list. Look for "Reactivating a Subscriber who has been Master Unsubscribed" within the link below for more info on how to be removed from an master unsubscribe status.
Global Unsubscribe Lists are a system-wide list and affect all Accounts. Subscribers on these lists have requested no communication from any Account in the Marketing Cloud system. To remove a subscriber from the Marketing Cloud global unsubscribe list, the subscriber must send an email to email@example.com from the email address in question stating that they wish to be removed from said global unsubscribe list.