Selecting an Email Template adds each additional Template to emails when using the Quick Action Email Publisher in Case Feeds
|Knowledge Article Number||000221247|
|Description||When using Case Feeds and the Email Quick Action Publisher - selecting multiple Templates will add each template to the email.
|Resolution||This is updated behavior from using the older Emails Related List or Activity History related list and selecting templates. In those cases, each time a new Email Template is selected, it replaces the old template, so using more than one was very difficult.
This is a change we have put into place for Case Feeds and the Quick Action Publisher to help users select multiple templates for one email if needed.