Print this page

Selecting an Email Template adds each additional Template to emails when using the Quick Action Email Publisher in Case Feeds

Knowledge Article Number 000221247
Description When using Case Feeds and the Email Quick Action Publisher - selecting multiple Templates will add each template to the email.

Resolution This is updated behavior from using the older Emails Related List or Activity History related list and selecting templates. In those cases, each time a new Email Template is selected, it replaces the old template, so using more than one was very difficult.

This is a change we have put into place for Case Feeds and the Quick Action Publisher to help users select multiple templates for one email if needed.

promote demote