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Data.com: Company Name filters on the left sidebar are not populating all companies in list

Knowledge Article Number 000221262
Description
Company Name filters on the left sidebar are not populating all companies in the list. This will occur when company names are considered to be the same company and are merged to narrow filter options. 

Example: "Apple Inc" and "Apple Metro Inc" has been used to reproduce this issue. 
 
 
Resolution
Repro
Prerequisite: Must be a Salesforce Customer with a Data.com Prospector paid Account 

1. Sign into Salesforce 
2. Navigate to Data.com tab (might be on overflow page) 
3. Search for Contacts by Company "name Apple Inc" 
4. Notice contacts are returned for both "Apple Inc" and "Apple Metro Inc" 
5. NOTE: Left side bar does not have Apple Metro Inc and filtering by Apple returns contacts from both companies 

Expected: Both companies should show in left sidebar and allow filtering by either company 
Actual: Only Apple Inc is returned and filtering by Apple returns contacts for both companies

Workaround
If you experience this you can do one of the following: 
  1. If you know the website for the contacts being prospected you will receive more accurate results in using the direct website and or domain vs a 'fuzzy' name search. For example type in www.apple.com instead of "Apple". 
  2. If the website is unknown try to match the company name exactly and narrow the search results by another criteria filter.

Updates 
Data.com R&D is aware of this user experience and assessing options at this time.

 




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