Data.com: Company Name filters on the left sidebar are not populating all companies in list
|Knowledge Article Number||000221262|
Company Name filters on the left sidebar are not populating all companies in the list. This will occur when company names are considered to be the same company and are merged to narrow filter options.
Example: "Apple Inc" and "Apple Metro Inc" has been used to reproduce this issue.
Prerequisite: Must be a Salesforce Customer with a Data.com Prospector paid Account
1. Sign into Salesforce
2. Navigate to Data.com tab (might be on overflow page)
3. Search for Contacts by Company "name Apple Inc"
4. Notice contacts are returned for both "Apple Inc" and "Apple Metro Inc"
5. NOTE: Left side bar does not have Apple Metro Inc and filtering by Apple returns contacts from both companies
Expected: Both companies should show in left sidebar and allow filtering by either company
Actual: Only Apple Inc is returned and filtering by Apple returns contacts for both companies
If you experience this you can do one of the following:
Data.com R&D is aware of this user experience and assessing options at this time.
Known Issue Link: https://success.salesforce.com/issues_view?id=a1p300000008YjvAAE