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SUCCESS INSIGHTS: Best Practices for Knowledge Base Curation

Knowledge Article Number 000221356
Description "Curate-As-You-Go"
Use this curation process if your support team is more consultative in nature, the format of your articles is as important as the content itself.
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"Scheduled Curation"
Use this curation process for technical support organizations because getting the content, as quickly as possible, to the customer is more important than how the information is formatted.
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