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Why is my chatter @mention not working?

Knowledge Article Number 000221388
Description There are certain limitations for chatter @mentions. It does not work for all groups.
Resolution The @mention does not work for the following type of groups:
  • Archived Chatter groups.
  • Unlisted Chatter groups.
  • Private Chatter groups are not a member.
  • Customer Group (Private Group where “Allow Customers” option is enabled).
There is an existing Idea about this on our the Ideaexchange.


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