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Why can't I delete a routing configuration within Omni-Channel in Setup

Knowledge Article Number 000221873
Description I'm in my Routing Configurations page in (Setup | Omni-Channel | Routing Configuration) and want to delete an existing Routing Configuration. When I click 'Del' next to the unwanted Routing Configuration, I get the error message below:
Insufficient Privileges
You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary. 

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I am the system administrator but cannot delete any Routing Configurations. How do I delete an existing Routing Configuration in Omni-Channel?
Resolution Routing Configurations are most likely related to an existing queue. They need to be removed from the queue settings to be deleted from the Omni-Channel Routing Configurations settings.

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1)    Find the related queue in the 'Related Queue' section in the Routing Configuration.
2)    Open the related queue and Click ‘Edit’
3)    In the ‘Configuration with Service Presence Routing’ section of the queue, remove the routing configuration name that you wish to delete from the queue settings.
4)    Click ‘Save’
5)    Go to Setup | Omni-Channel |Routing Configurations
6)    Click Del next to the one that you wish to delete
7)    Click Ok

You should now be able to delete that Routing Configuration in Omni-Channel

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