How many times will a recommendation appear for a community user?
|Knowledge Article Number||000221875|
|Description||I have enabled the Recommendation feature in my Community but once a Community User clicks on that recommendation on the Home Page, it doesn't show again the next time they log in. Is this expected?|
|Resolution||Yes - the Recommendation will display as long as the Community User takes no action on it. There are two possible actions:
a) the Community User follows the link of the Recommendation.
b) the Community User discards the Recommendation.
Once the customer takes any of the two options the result will be that the Recommendation will no longer appear for the given User the next time they log in.
More about Community Recommendations:
- Customize Recommendations in Communities.
- Target Community Member Audiences for Your Recommendations