Print this page

Error: HTML file upload not allowed : Your organization has disabled uploads of this file type

Knowledge Article Number 000221998
Description When you send an email to the email to case email address or email service address that contains an HTML file it does not create a case and when you check the email sent to the "Automated Case User" it says: 

"HTML_FILE_UPLOAD_NOT_ALLOWED : Your organization has disabled uploads of this file type."
Resolution The error appears when an HTML file type is not allowed to be uploaded as an attachment or document records. Such file type can be added by default following Configure File Upload  and Download Security Settings
 




promote demote