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Open phone number as a link in Marketing Cloud Email

Knowledge Article Number 000222049
Description
You can hyperlink a phone number using both text-based and image-based links. Learn the steps for both methods below. 

Note: "Click-to-Phone" links are not tracked just as "mailto" links are not. This is because the action is internal to the Subscriber's phone system, and doesn't involve routing traffic to an external server, like normal HTTP links do.

 
Resolution


Email Editor

 
1. Open the Email Editor within any email.
2. Click any Content Box within an email to be edited.
3. Click Modify Content.
4. Enter the phone number. 
5. Highlight the Phone Number. 
6. Click Insert Link.
7. In the "Link To" dropdown, click Other.
8. In "Link URL" field, Enter "tel:phone number." For example,  tel:555-555-5555.
9. Click OK | Save. 



Image-based Links


1. Open Email Editor within any email.
2. Click any Content Box within an email to be edited.
3. Click Modify Content.
4. Highlight the existing image. 
5. Click Insert Link.
6.
In the "Link To" dropdown, click Other.
7. In "Link URL" field, Enter "tel:phone number." For example,  tel:555-555-5555.
9. Click OK | Save. 




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