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Why am I getting an internal error when running a user standard report type having a "Fax" under Contact included in the report column?

Knowledge Article Number 000222117
Description When using the User standard report type, you may encounter an internal error if you add in the report column the Fax field from Contact.
Resolution The fax field from contact when adding it as a report column has this following behavior.

1. If the Fax field from the contact record  is not equal to null and the related account has a fax value not equal to null, then it will display the Fax field value from contact.
2.  If the Fax field from the contact record  is not equal to null and the related account has a fax value equal to null, then it will display the Fax field value from contact.
3. If the Fax field from the contact record  is equal to null and the related account has a fax value not equal to null, 
then it will display the Fax field value from account.

Therefore, please ensure to provide field access to Fax field for both in Account and Contact objects so to avoid the internal error.




 




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