Importing Articles results in an Internal Server Error (-1915156580)
|Knowledge Article Number||000227316|
|Description||Importing Articles results in an Internal Server Error (-1915156580).
This can be caused by having a filename in your import zip file that is too long, doesn't match the .csv name or contains special characters.
|Resolution||For information on how to create the import zip file please go here & here.
- Ensure that the filename length is not too long (over 100 characters)
- Ensure that the .csv name matches the filename
- Ensure that the filename does not contain any special characters
The above are the most common causes of this issue.