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Importing Articles results in an Internal Server Error (-1915156580)

Knowledge Article Number 000227316
Description Importing Articles results in an Internal Server Error (-1915156580).
This can be caused by having a filename in your import zip file that is too long, doesn't match the .csv name or contains special characters.
 
Resolution For information on how to create the import zip file please go here & here.

- Ensure that the filename length is not too long (over 100 characters)
- Ensure that the .csv name matches the filename
- Ensure that the filename does not contain any special characters

The above are the most common causes of this issue.




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