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Outlook .MSG file attached to Email response to cases is displayed with multiple attachments

Knowledge Article Number 000227354
Description Issue: When an email is sent to E2C address with an Outlook .MSG file as an attachment it shows Attachment_1, Attachment_2, etc. 

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Description: If a outlook email is saved as .MSG file and sent as an attachment to E2C address it creates a case in Salesforce and once we open the email from the Email related list, you will see that the original attachment (.msg file) is now split into multiple attachments like Attachment_1 and Attachment_2 depending on the number of email threads within the same email which was attached as .msg.

Note : These files can only be opened in a browser and cannot be downloaded / saved (only view option is available). 


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