Why do I receive a warning message asking if I want to send an email when sending from a case?
|Knowledge Article Number||000228279|
|Description||User received a warning message "Warning! (Contact Name) asked not to receive emails. Do you want to send this email?" when sending an email to a contact from a case. This is because the Email Opt Out checkbox is checked on the contact record.
Steps to replicate:
1. Create a Contact record with the email Opt Out checkbox checked.
2. Create a Case record associated with the Contact.
3. Click the Send an Email button on the Activity History or Emails related list of the Case record.
4. A Warning message stating "Warning! (Contact Name) asked not to receive emails. Do you want to send this email?" will be displayed on top of the page highlighted in yellow.