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Files Connect Secure Agent error on uninstall: "Unable to delete the folder"

Knowledge Article Number 000228432
Description When you use the Add/Remove control panel to uninstall the Secure Agent, this error appears:
"Unable to delete the folder. Please delete it manually."

If you then try to manually delete the agent folder, this error appears:
"lib directory is in use by another program."

  1. Press Ctrl+Alt+Delete, and click Start Task Manager.
  2. On the Processes tab, select conime.exe, and click End Process.
  3. Manually delete the lib folder for the agent.

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