How can I fix the "Your account has been disabled" error message that I receive when trying to change the Company Information page?
|Knowledge Article Number||000228542|
|Description||I want to change the Primary Contact of my Organization via Setup | Company Profile | Company Information. However, I'm getting the following error message:
Your account has been disabled
Your company administrator has disabled access to the system for you. Please contact your administrator for more information.
How can I fix it?
|Resolution||This issue may occur when an Inactive User is still configured as Default User for a certain area of the application.
Please check the following options:
- Default Lead Creator: Setup | Customize | Leads | Lead Settings
- Default Lead Owner: Setup | Customize | Leads | Web-to-Lead Setup
- Default Case Owner / Automated Case User: Setup | Customize | Cases | Support Settings
If an Inactive User is part of any of those, please use an Active User instead. This should resolve the issue.