Blank "Managed Social Account" dropdown when replying to a Facebook post using Social Customer Service
|Knowledge Article Number||000229140|
When you attempt to reply to a Facebook post using Social Customer Service in the social post feed, none of your Facebook accounts appear in the Managed Social Account dropdown menu.
If there aren't any Facebook accounts to select when you attempt to reply to a Facebook post in the social post feed, ensure that:
If you don't have any social accounts registered yet, see Set up Social Customer Service for steps on how to add social accounts to and reply to posts from your Salesforce organization.
If you don't have have the Assigned Social Account permission, see Set up Social Customer Service for steps on how to assign social profiles to a profile or permission.
Facebook broad listening (Topic Profile) posts are sent to Salesforce for reporting, but you cannot reply to them from a social account that you have registered in your organization. To identify whether a Facebook post is from a Topic Profile or a Social Account, go to the social post record. Under "Topic Type", identify if the type is Keyword or Managed.