Print this page

"Failed to save topic profile" message in Social Studio

Knowledge Article Number 000229343


Anytime you try to save a Topic Profile that uses the same name as another Topic Profile in your organization, you'll be prompted with the "Failed to save topic profile" message and your Topic Profile won't be saved.

To get around the error and save your Topic Profile, change its name to something unique (not used elsewhere in your organization) and click Save.


Can't find the Topic Profile with the same name?


Depending on your user role and which Topic Profiles are shared with the workspaces you're a member of, you might not see the Topic Profile with the same name in the list of Topic Profiles in Social Studio Admin. For example, Super Users can see all of the Topic Profiles in your organization.

For more information about what information each user role can see, check out our "Roles and Permissions in Social Studio: Types of User Roles" help documentation.

promote demote