Note: This product is ONLY supported by the resources below - Neither Premier or Standard Success Teams have any information to assist with SalesforceIQ issues.
The SalesforceIQ User Success Team is available Monday - Friday (excluding holidays) from 8:30 a.m. to 5:00 p.m. PT. There's also emergency coverage for major issues during weekends and holidays.
The best way to reach the team is via email at the following email address: email@example.com, as we don't provide support via any other channels at this time.
Resolution times depend on the nature of the issue, and may include:
File a Ticket
File a ticket with our team by doing the following:
Tickets we received are prioritized based on the Success plan the customer has purchased, as well as the Severity of the issue.
- 1.5 Hours
- Widespread issue that's impacting ALL customers (e.g. System is down), prioritized by plan
- Regular issue for our highest SLA (Stategic)
- 2.5 Hours
- Regular issue for our next highest SLA (Business)
- 4 Hours
- Lowest priority issue for highest SLAs (Strategic, Business)
- Regular/ lowest priority issue for other customers, prioritized by plan
- < 8 hours
- Regular/ lowest priority issue for trial/ free customers