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Salesforce for Outlook: Emails are added but adding attachment fails - “We couldn't add this item. Please try adding this item again"

Knowledge Article Number 000229910
Description ISSUE
Clicking on the envelope icon User-added imagein the side panel adds the email to a Salesforce record correctly but when user selects one or more attachments to add next, it fails with the following error 
 
User-added image


SFO log file would contain

2015-08-07 13:21:18,675 [VSTA_Main ] WARN adxsidepanel ::JAVASCRIPT::ERROR::AssociationError::xhr=[object Object]:status=error:error=Unauthorized:xhr.message=Session expired or invalid:xhr.code=INVALID_SESSION_ID:xhr.fields=undefined
2015-08-07 13:21:18,679 [VSTA_Main ] WARN adxsidepanel ::JAVASCRIPT::We couldn't add this item. Please try adding this item again.
2015-08-07 13:21:18,805 [VSTA_Main ] WARN adxsidepanel ::JAVASCRIPT::ERROR::We couldn't add this item. Please try adding this item again.
Resolution

This issue is not related to SFO or its settings

A Salesforce Administrator needs to login to the org and disable the "Lock sessions to the IP address from which they originated" under Setup | Administration Setup | Security Controls | Session Settings and then exit and restart SFO to resolve the issue 

User-added image
 

Refer to the article Modify Session Security Settings for more information

 





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