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Remove a Subscriber from the Marketing Cloud Global Unsubscribe List

Knowledge Article Number 000230111
Description
"Global Unsubscribe" means the Subscriber can't be added to ANY list housed by the Marketing Cloud. If the Subscriber can be added to ANY account, then this is not a Global Unsubscribe issue.

 
Resolution

To remove a Subscriber from the Global Unsubscribe list, the Subscriber must send an email to abuse@exacttarget.com from the email address in question stating that they wish to be removed from the Global Unsubscribe list.




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