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Set users' Default Group Notification Email and their Notification Frequency per Group

Knowledge Article Number 000230373
Description For instances where the Admin wants to control how its users will receive Group Notifications, they can use Data Loader to do so.
Resolution

Set Default Group Notification Email


This will be the user's group notification frequency the moment they joins a new group.
 
 1. Open Data Loader.

 2. Export

 3. Enter Salesforce Credentials
 
4. Select User from the list of objects
 
5. Enter desired file name | NEXT
 
6. Select ID and DEFAULTGROUPNOTIFICATIONFREQUENCY | NEXT
 
7. Finish
 
8. Open the file and set the frequency by using the following:
  • P for Email every Post
  • D for Daily
  • W for Weekly Digest
  • N for Never
Note: When users Navigate to Chatter Email Settings N or Never is actually displayed in the user interface as "Limited."

 9. Save the file

10. On Data Loader, click on Update

11. Once again, select User

12. Choose the recently saved file | Next

13. Auto Match Fields

14. Finish



Set notification frequency per Group
 

1. Open Data Loader
 
2. Export
 
3. Enter Salesforce Credentials
 
4. Check Show all Salesforce objects
 
5. Select Group Member (CollaborationGroupMember)

6. Enter desired file name | NEXT
 
7. Select ID and NOTIFICATION FREQUENCY

  • Add COLLABORATIONGROUPID Equals {Id} as criteria to only export from a certain Chatter Group

 8. Open the file and set the frequency by using the following:

  • P for Email every Post
  • D for Daily
  • W for Weekly Digest
  • N for Never (displayed in the user interface as "Limited")
 9. Save the file

10. On Data Loader, click on Update

11. Once again, select Group Member (CollaborationGroupMember)

12. Choose the recently saved file | Next

13. Auto Match Fields

14. Finish


 
By doing the above steps, an admin can make sure that every (or selected) user receives email notifications from important chatter groups. To do the opposite, an admin can also turn off all chatter email, for instructions click here.




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