Print this page

Live Agent visitor window not rendering properly

Knowledge Article Number 000230508


LiveAgent visitor pop up window continuously shows that it's waiting for an available Agent after a visitor initiates a chat. This issue is constantly reproducible and occurs when the Org has Pre-chat forms on the Live Agent button configuration.


To further verify the issue, please open the custom chat window Visualforce page used for LiveAgent to see if it is linking to Salesforce's cascading style sheet (CSS). You should see a line similar to this:

<link class="user" href="" rel="stylesheet" type="text/css" />

Linking to Saleforce's CSS is NOT recommended. Here is documentation detailing this: 


Please update your CSS so it does not reference Salesforce's CSS. Please also review the Live Agent Developer's Guide for further details on customizing the Live Agent Chat Window:


promote demote