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How Total Views Are Counted in Article Reports

Knowledge Article Number 000230585
Description How are total views in article calculated and why there are 5 line items?
Resolution The total Views in article Reports will count across all Channels where the article is viewed
  •  Internal App 
  •  Partner 
  •  Customer 
  • Public Knowledge Base 
All Channels - This is sum of total view in every channel
 




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