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Article Report Type Manual Update

Knowledge Article Number 000230816
Description

Due to security issues in using lookup fields in reporting, knowledge article version fields are no longer supported through lookup on the report type layout. Therefore, older article custom report types that reference knowledge article versions fields through a lookup must be updated.

Resolution

To avoid missing fields in reports:

  • Edit your CRTs to add knowledge article version fields via related objects or create new CRTs
  • Add knowledge article version fields to your CRT layout
  • Add knowledge article version fields to your reports

The attached pdf has step-by-step instructions.




Attachments
Name Type Size
ArticleReportTypeManualUpdate.pdf
692KB

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