Email to Case not assigning the record type set in the email to case.
|Knowledge Article Number||000230843|
|Description||User sends emails to Email-to-Case Email Services Address or the Email-to-Case Routing Address to create cases in the Salesforce but the created cases are not assigned to the record type set in Email-to-Case Case Settings section
This is most probably due to the fact that the Email-to-Case routing address(es) are not verified and are in pending status.
Make sure that your Email-to-Case Routing Address is verified and it is not in Pending status since each Email-to-Case routing address has an assigned record type under Case Settings section as a default
To fix this, login to your org with a Salesforce Administrator