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Community Users get error when creating new Case: Oops, something went wrong. Please refresh the page and try again

Knowledge Article Number 000230962
Description Community Users are getting an error when clicking on the Contact Support button provided by the Community template builder. 

The error is: 
 Oops, something went wrong. Please refresh the page and try again.
Resolution One of the situations, but not the only one, where you can get this error, is when the Case Comment related list is not on the Cases Page Layout for their default Record Type. To resolve this, edit the page layout associated to their default Record Type and add the Case Comments related list. 




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