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BEST PRACTICES: Success Resources

Knowledge Article Number 000230975
Salesforce Cloud Services

Step 1: Master the Basics

The Getting Started program will help you and your team set up and deploy your Salesforce instance. 
  • Webinars - Videos: Attend weekly live webinars or review recorded videos with our Experts. 
  • Set-up Series: Explore key features through our demonstrations and in-app walkthroughs. 
  • Getting Started Community: Join and connect with customers, partners and experts to get started, learn best practices and drive your success. 

Step 2: Maximize your Salesforce Efficiency 

  • User Group:Meet our local customers to discuss key points and share your Salesforce experience. 
  • Circles of Success: Join our live discussions moderated by our experts on key topics: Sales - Service - Community - Platform & Apps - General 
  • Trailhead - Learn by doing ! : Try our free learning path through the basic blocks of the Salesforce 1 platform. Test your knowledge while earning  points and badges to celebrate your achievements. 
  • Help & Training: Find help and access our catalog of interactive training to help you and your team succeed with Salesforce. 
  • How-to videos - Hands-on Training: Access almost 100 short videos on new features and frequently asked questions, to get you up and running with Salesforce. 

Step 3: Maximize your Investment and Accelerate your Usage & Adoption*

  • Premier Training: Access a comprehensive online catalog with over 130 self-paced and customizable training modules that will benefit your business users as well as your admins/developers. You can also create your own courses with customizable end-user templates to fit your business needs. 

  • Premier Support: Benefit from a fast support for how-to questions, technical issues, and development needs. Available 24/7 by phone, chat or online and get a response within 1 hour for critical issues. Take advantage of our Premier Developer Support to build custom apps faster using our best practices and be successful with 
  • Premier Central Community: Your Premier community gives you exclusive access to information, content, and resources to help you get the most value out of Salesforce. Keep updated on new programs and collaborate with our experts and other customers like you. 
  • Premier Expert Hours: Spend en hour with our Success Community experts and product manager discussing key topics and sharing best practices to make you successful. 
  • Maximize your Premier Success Plan: Would you like to learn more about your Premier Success Plan benefits? Join us for this informational webinar where we review all the features available to you. We'll also share some tips for getting the most out of the features available in the Premier Success Plan. 
  • Premier Accelerators Webinars: Join these Accelerators Overview webinars to hear from Salesforce Specialists who will showcase how to solve key business challenges: Reduce Costs, Increase Revenue, Minimize Operating Costs, Gain Business Insights and Achieve Faster ROI. 
  • Premier Advisor Services: Customer success is a priority at Salesforce. As part of your Success Plan you can benefit from the expertise of our Success Managers to support you and advise you on best practices and adoption. Reach out to your Account Executive for more information. 

Step 4: Premier + Get the Most Value from your Premier Success Plan*

Admin ServicesIncrease the productivity of your team by working with our Certified Experts, who are dedicated to help you configure your Salesforce instance with special tasks. 

Reach out to your Account Executive to get access to these Success Resources in French, German and/or Spanish. 

* These Success Resources are only available for customers with Premier Success Plan and Premier + Success Plan. 

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