Auto-search does not display the case number in SFO sidepanel
|Knowledge Article Number||000231005|
|Description||When you select an email from the Inbox in Outlook, the Salesforce Side Panel displays related Salesforce case details.
You will see the subject of the case, status, priority, and Date / Time Opened. The case number is NOT included in the auto search.
When you’re viewing details that appear in the Salesforce Side Panel, you may want to see additional details. Search results display additional details including the case number and case owner when searching for cases.