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Remove Configuration Settings in Salesforce for Salesforce Marketing Cloud Connect

Knowledge Article Number 000231095
Some issues that might come up after an update include unexpected inability to send from within Salesforce, Users not having access they're expected to have as either Salesforce System Administrators or Marketing Cloud Administrators, or error messages indicating a specific Business Unit is not correctly configured.

Prerequisites to complete below steps:
  • Username/Password for Marketing Cloud API User used by the Integration.
  • User performing the steps is a System Administrator in Salesforce.

Add Configurations Tab

1. Click Setup
2. Under the "Create" category, select Tabs.
3. Click New.
4. Choose "Configurations" from the Object drop-down menu.
5. Pick any Tab style.
6. Click NextNextSave.


Delete Stored Configuration

1. Click the Plus symbol on the tab bar.
2. Click on the Configurations link.
3. Choose All under the "View" drop-down, and then click Go.
4. Delete the existing Configuration Object.

Reconfigure Marketing Cloud Connect

1. Click the Marketing Cloud Tab.
2. Enter the Marketing Cloud API Username and Password.
3. Select values for Send Types, Target Audience, Exclusion Audience, Support Ticket Recipient, and Tracking Preferences.
4. Click Marketing Cloud Tab once more, re-integrate individual Users as needed.

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