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Error: The user license doesn't allow the permission: Sales Cloud Engage Perm

Knowledge Article Number 000231228
Description Upon saving changes to for example a user record in setup, one might get the following error:

The user license doesn't allow the permission: Sales Cloud Engage Perm
or:
The user license doesn't allow the permission: Sales Edge Custom Permission

Apart from these, you might run into other Custom Permissions. Even users who have no Permission Sets assigned, can have custom permissions assigned on a profile.

The two Custom Permissions mentioned, are part of one of our Pardot packages.
Resolution In Setup, go to the Profile concerned.

If you have the new Profile layout, use the search box to search for Custom Permissions, otherwise use your browser Find function or scroll down the page to find it.

Edit the custom permissions, move the permissions that are conflicting, from the Enabled to the Available column.

User-added image




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