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Communities Password Reset Email Template and Receiving_User merge fields

Knowledge Article Number 000231274
Description If you are using {!Receiving_User.<user fields>} merge field on a Communities password reset email template, the resulting email will have a null value for that merge field.
Resolution Currently, this behavior is by design. For Communities password reset email, we support {!Receiving_User.<contact fields>} and NOT {!Receiving_User.<user fields>} on email template. There is an exception to this with Username merge field or !Receiving_User.Username that is supported.

<user fields> = User object fields
<contact fields> = Contact object fields

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