When using the "Log a Call" button, the wrong Record Type is used under "Schedule follow-up task"
|Knowledge Article Number||000231289|
|Description||When using the "Log a Call" button, then selecting the Record Type for your Task, there is a separate section to "Schedule a follow-up task". The Record Type used for this section may differ from the section above.|
|Resolution||The Record Type used under the "Schedule a follow-up task" section is the default Record Type for Tasks set on the User's profile. The only way to change this is to change the default Record Type set on the Profile.
See the following articles for details on how to set default Record Types:
Assign Record Types to Profiles in the Original Profile User Interface
Assigning Record Types and Page Layouts in the Enhanced Profile User Interface